vip
yes
no
no
true
radio_horizontal
-
-
-
45
caller_id
vip
/** Compute the priority of the ticket based on its impact and urgency
* @return integer The priority of the ticket 1(high) .. 3(low)
*/
false
public
array(
1 => 1,
2 => 1,
3 => 2,
4 => 4,
),
// a group
2 => array(
1 => 1,
2 => 2,
3 => 3,
4 => 4,
),
// a person
3 => array(
1 => 2,
2 => 3,
3 => 3,
4 => 4,
),
);
$iPriority = 1;
if ($this->Get('vip') == 'yes')
{
$iPriority = 1;
}
elseif (isset($aPriorities[(int)$this->Get('impact')]) && isset($aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]))
{
$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
}
return $iPriority;
}]]>
-
-
-
25
caller_id
vip
/** Compute the priority of the ticket based on its impact and urgency
* @return integer The priority of the ticket 1(high) .. 3(low)
*/
false
public
array(
1 => 1,
2 => 1,
3 => 2,
4 => 4,
),
// a group
2 => array(
1 => 1,
2 => 2,
3 => 3,
4 => 4,
),
// a person
3 => array(
1 => 2,
2 => 3,
3 => 3,
4 => 4,
),
);
$iPriority = 1;
if ($this->Get('vip') == 'yes')
{
$iPriority = 1;
}
elseif (isset($aPriorities[(int)$this->Get('impact')]) && isset($aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]))
{
$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
}
return $iPriority;
}]]>
-
-
-
25