supervision true _blank all categorie Silver Gold Platinum Silver true list all

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10 20 10 20 30 40 contact_site true all

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newsletter_apm Oui Non Non false radio_horizontal all newsletter_adva Oui Non Non false radio_horizontal all newsletter_accedian Oui Non Non false radio_horizontal all newsletter_dynatrace Oui Non Non false radio_horizontal all newsletter_ekahau Oui Non Non false radio_horizontal all newsletter_gigamon Oui Non Non false radio_horizontal all newsletter_infovista Oui Non Non false radio_horizontal all newsletter_keysight Oui Non Non false radio_horizontal all newsletter_netally Oui Non Non false radio_horizontal all newsletter_netscout Oui Non Non false radio_horizontal all newsletter_nexthink Oui Non Non false radio_horizontal all newsletter_opale Oui Non Non false radio_horizontal all newsletter_riverbed Oui Non Non false radio_horizontal all newsletter_telestream Oui Non Non false radio_horizontal all newsletter_operateurs Oui Non Non false radio_horizontal all address true all

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application Oui Non Non true all

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conso_elec 0 false all co2 true all 10 3 categorie Switch d accès niveau 2 Switch de distribution niveau 3 Châssis niveau 3 - Routeur backbone en cœur Lien xDSL (SDSL - ADSL - Internet) Lien optique (fibre - FON) CPE (SD-wan ou non) - Routeur Sonde de visibilité QoS ou OptiWAN Optique WDM Gestion DNS DHCP ou IPAM Portail captif Bornes wifi Firewall DC (next-gen UTM) Firewall petit site distant Sonde IDS - IPS Concentrateur VPN SSL Loadbalancer - Firewall applicatif (WAF) Protection DDoS Policy management Contrôleur réseau (SDN - SD-WAN - Wifi - etc.) Contrôleur sécurité (NAC) Protection end-point Authentification forte Privilege access management Gestion de log - SIEM Console centralisée Pluggable (SFP XFP GBIC SFP+ QSFP CFP etc.) Alimentation (bloc amovible) Carte - Module Licences Consommable (équerre cordons câble etc.) Professionnel Services (PS) Frais de port-douane-assurance true list all csc_stock_id model_id lnkCSC_StockToModel 0 0 false eol true all eos true all stock_dispo true all incident_id model_id lnkIncidentToModel 0 0 false sparable Oui Non Oui true list all statut_commande Pas de besoin A commander Commande en cours Pas de besoin true list all a_sparer true all /** * * @author Sophie Autin - See R-031304 */ false public Get('conso_elec') == 0 || $this->Get('conso_elec') == null || $this->Get('conso_elec') == '') { $this->Set('co2', 0); } else { $this->Set('co2', $this->Get('conso_elec') * 0.876); } }]]> false public ListChanges(); if (array_key_exists('conso_elec', $aChanges)) { if ($this->Get('conso_elec') == 0 || $this->Get('conso_elec') == null || $this->Get('conso_elec') == '') { $this->Set('co2', 0); } else { $this->Set('co2', $this->Get('conso_elec') * 0.876); } } }]]>

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10 20 30 40 50 60 70 10 20 30 40 50 document_id change_catalog_id lnkDocumentTochange_catalog 0 0 false

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/** * creation auto d'un ticket de reclamation si la satisfaction * d'un incident ou demande est mecontent ou tres mecontent * @author Manuel Durand R-002415 */ false protected Get('finalclass'); if ($sClass == 'UserRequest' || $sClass == 'Incident') { $aChanges = $this->ListChanges(); if(array_key_exists('user_satisfaction', $aChanges)) { $iU_Satisfaction = $this->Get('user_satisfaction'); if($iU_Satisfaction == 3 || $iU_Satisfaction == 4) { $sTitle = $this->Get('title'); $sClient = $this->Get('org_id'); $sDemandeur = $this->Get('caller_id'); $iParent = $this->GetKey(); $sDescription = $this->Get('description'); $Reclamation = new Reclamation(); $Reclamation->Set('title', $sTitle); $Reclamation->Set('org_id',$sClient); $Reclamation->Set('caller_id', $sDemandeur); $Reclamation->Set('source', 'Ticket'); $Reclamation->Set('satcli', $iU_Satisfaction); $Reclamation->Set('justifie', 'Oui'); $Reclamation->Set('planaction', 'Oui'); $Reclamation->Set('description', $sDescription); $Reclamation->Set('status', 'Nouveau'); if($sClass == 'UserRequest') { $Reclamation->Set('parent_userrequest_id', $iParent); } if($sClass == 'Incident') { $Reclamation->Set('parent_incident_id', $iParent); } $iReclamationId = $Reclamation->DBInsertNoReload(); if($sClass == 'Incident') { $this->Set('reclamation_id', $iReclamationId); $this->DBUpdate(); } } } } }]]> updated pendingprovider 3 3 pendingprovider pendingprovider updated assistance other software patch training hardware repair system update bug fixed configuration enhancement hw_failure installation_migration licence performance questions rma pas_reponse incident_non_reproduit prochaine_version hors_maintenance 1 2 3 4 5 5 ticketediteur true all daterappel true all pendingprovider true all pending true all assigned dispatched escalated_tto escalated_ttr new redispatched updated true all editeur Accedian ADVA/MRV Centreon Dynatrace Ekahau Gigamon Infovista Keysight NetAlly Netscout Nexthink OpaleSystems Riverbed Telestream VeEx H5 Audit Viavi true all compteur_cs 0 true all escalade_n2 Oui Non Non false radio_horizontal all temps_passe 0.1 0.25 0.5 1 2 4 8 16 24 32 0.05 40 true list all incident_id model_id lnkIncidentToModel 0 0 false interdata_assets_id true Interdata_Assets DEL_AUTO all Asset impacté interdata_assets_id brand_id interdata_assets_id model_id temps_qualif 0.1 0.25 0.5 1 2 4 8 0.05 true list all org_id categorie estimation 0 1 2 3 4 9 18 true list all cause_incident true all responsable_incident Interdata Client Constructeur true all debut_interruption true all fin_interruption true all org_id parent_id SetCurrentDate assignment_date ev_updated updated ev_attenteediteur pendingprovider EscaladeTechnique dispatched ev_resolve resolved SetCurrentDate resolution_date SetElapsedTime time_spent start_date DefaultWorkingTimeComputer ResolveChildTickets ev_updated updated ev_attenteediteur pendingprovider Reset solution Reset resolution_date Reset resolution_code ev_reopen assigned Reset resolution_code Reset solution Reset resolution_date ev_reassign assigned ev_assign assigned ev_pending pending ev_updated updated assigned /** Compute the priority of the ticket based on its impact and urgency * @return integer The priority of the ticket 1(high) .. 3(low) */ false public array( 1 => 1, 2 => 1, 3 => 2, 4 => 4, ), // a group 2 => array( 1 => 1, 2 => 2, 3 => 3, 4 => 4, ), // a person 3 => array( 1 => 2, 2 => 3, 3 => 3, 4 => 4, ), ); $iPriority = 1; /* desactivation de la priporite maxi si VIP*/ /*---- if ($this->Get('vip') == 'yes') { $iPriority = 1; } ------*/ if (isset($aPriorities[(int)$this->Get('impact')]) && isset($aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')])) { $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]; } return $iPriority; }]]> false protected ListChanges(); if (array_key_exists('functionalcis_list', $aChanges)) { $this->UpdateImpactedItems(); } $this->Set('last_update', time()); $this->UpdateChildRequestLog(); $this->UpdateChildIncidentLog(); // Marie R-029886 - apply ev_updated if profil user = "Interdata Update" // Test if we are in the Portal, and if publiclog was modified if (ContextTag::Check('GUI:Portal') && (UserRights::HasProfile('Interdata Update'))) { $oLog = $this->Get('public_log'); $sLogPublic = $oLog->GetModifiedEntry(); if ($sLogPublic != '') { if (in_array ($this->Get('status'), array('assigned','pending','pendingprovider'))) { // If this is the case then move the ticket in 'updated' status $this->ApplyStimulus('ev_updated'); } } } }]]>

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new waiting_for_approval approved rejected assigned pending escalated_tto escalated_ttr resolved closed dispatched redispatched updated fdi alertproactive convertanalyse 3 3 alertproactive convertanalyse updated 1 2 3 4 5 5 fdi true all numsap true all codeprojet true all date_expedition true all conso_uo true 5 2 all tribu SELECT `Team` FROM Team AS `Team` JOIN Organization AS `Organization` ON `Team`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Team`.`application` = 'Oui') true Team DEL_AUTO all Application fait_marquant Oui Non Non true radio_horizontal all faitmarquantcommentaire true all compteur_cs 0 true all temps_passe 0.1 0.25 0.5 1 2 4 8 16 24 32 40 0.05 true list all conso_jeton true 6 2 all org_id categorie estimation 0 1 2 3 4 9 18 true list all org_id parent_id ev_updated updated ev_fdi fdi iim_appli_non_monitoree pending Set service_id 18 incident_appli_non_monitoree pending Set service_id 15 ev_staging dispatched Set team_id 3 ev_resolve resolved SetCurrentDate resolution_date SetElapsedTime time_spent start_date DefaultWorkingTimeComputer ResolveChildTickets ev_updated updated ev_fdi fdi Reset solution Reset resolution_code Reset resolution_date ev_reopen assigned Reset solution Reset resolution_code Reset resolution_date ev_reassign assigned ev_fdi fdi ev_pending pending ev_reassign fdi ev_dispatch fdi assigned ev_pertinent pending Set servicesubcategory_id 130 Set pending_reason Attente d'éventuelles alertes associées SetCurrentPerson agent_id Set team_id 2 ev_nonpertinent closed Set servicesubcategory_id 131 Set pending_reason Attente d'éventuelles alertes associées SetCurrentPerson agent_id Set team_id 2 ev_recurrent closed Set servicesubcategory_id 132 SetCurrentPerson agent_id Set team_id 2 ev_ignore closed Set servicesubcategory_id 140 SetCurrentPerson agent_id Set team_id 2 ev_OBH closed Set servicesubcategory_id 157 SetCurrentPerson agent_id Set team_id 2 ev_ongoing_analysis closed Set servicesubcategory_id 158 SetCurrentPerson agent_id Set team_id 2 ev_DT_PB_Resolved closed Set servicesubcategory_id 159 SetCurrentPerson agent_id Set team_id 2 ev_convertanalyse assigned ev_reassign convertanalyse /** Compute the priority of the ticket based on its impact and urgency * @return integer The priority of the ticket 1(high) .. 3(low) */ false public array( 1 => 1, 2 => 1, 3 => 2, 4 => 4, ), // a group 2 => array( 1 => 1, 2 => 2, 3 => 3, 4 => 4, ), // a person 3 => array( 1 => 2, 2 => 3, 3 => 3, 4 => 4, ), ); $iPriority = 1; /* desactivation de la priporite maxi si VIP*/ /*---- if ($this->Get('vip') == 'yes') { $iPriority = 1; } --- */ if (isset($aPriorities[(int)$this->Get('impact')]) && isset($aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')])) { $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]; } return $iPriority; }]]> false protected ListChanges(); if (array_key_exists('functionalcis_list', $aChanges)) { $this->UpdateImpactedItems(); } $this->Set('last_update', time()); $this->UpdateChildRequestLog(); // Marie R-029886 - apply ev_updated if profil user = "Interdata Update" // Test if we are in the Portal, and if publiclog was modified if (ContextTag::Check('GUI:Portal') && ($this->Get('status') == 'assigned'|| $this->Get('status') == 'pending') && (UserRights::HasProfile('Interdata Update'))) { $oLog = $this->Get('public_log'); $sLogPublic = $oLog->GetModifiedEntry(); if ($sLogPublic != '') { // If this is the case then move the ticket in 'updated' status $this->ApplyStimulus('ev_updated'); } } }]]>

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10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 10 20 30 40 50 60 70 80 90 100 110 10 20 30 public_log true warning alert attente_client VABF_VSR run run_init run_prod rejected waiting_for_approval pending_business avancement_projet 0 true all type CSC Delivery true radio_horizontal all commandetw true all codeprojet true all nomcommercial true all emailcommercial true pool Oui Non Non true radio_horizontal all garanttech true all commandesap true all contextetechnique true all directeurprojet true all warning Non true all Oui Non radio_horizontal critical Oui Non Non true radio_horizontal all jourscommandes 0 true 6 2 all montant_ht 0 true 9 2 all joursutilises 0 true 6 2 all raf 0 true 6 2 all joursdispos 0 true 6 2 all uo_solde 0 true 6 2 all uo_commande 0 true 6 2 all entite 0 1 2 0 true list all conso_ppme true 6 2 all joursderoc true 6 2 all jourssup true 6 2 all joursincident true all 6 2 jourssm true 6 2 all investsup true 6 2 all investsupport true 9 2 all materiel Oui Non false list all condition_recette Fin de projet VABF VSR VABF+VSR no_test true list all maintenance_associee Oui Non false list all mode_facturation Palier Fin de prestation true list all condition_palier true all num_commande_client true all statut_factu Non facturé Facturé partiellement Facturé Non facturé false list all statut_materiel Reçu Reçu partiellement Attente matériel no_material Attente matériel false list all cause_depassement Interdata Client Fournisseur true all explication_depassement true all filename true all fileext true all u_type true all receipt_date true all terms_taken true 6 2 all cdp_sold true 6 2 all cdp_taken true 6 2 all cdp_remaining true 6 2 all delivery_address true all proj_context_exp true all client_context_exp true all constraints_requirements true all commitments true all order_content true all trade_folder true all maintenance_type true all maintenance_milestone true all project_folder true all vabf_duration true all vsr_duration true all subcontractor_contact true all additional_subcontractor true all material_conditions true all month_progress true all presale_id true Person DEL_AUTO all project_director_id true Person DEL_AUTO all deploy_id true Person DEL_AUTO all managed_service yes no no true list all material_billing_mode non_billable on_order end_delivery milestone prestation_end true all delivery_billing_mode non_billable on_order end_delivery milestone prestation_end true all delivery_type no_project_management project_management formation days_order presale true all subcontractor no tibco g2f skynet1 ps other true all roc_id SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id = p.id WHERE l.team_name = "CSC-ROC" true Person DEL_AUTO all Nom ROC rtc_id SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id = p.id WHERE l.team_name = "RTC" true Person DEL_AUTO all deploy_id email deploy_id phone deploy_id mobile_phone deploy_id address cancel_comment true /** * * @author Axelle Bost */ false public Set('last_update', time()); // demande d'interdata // Construction automatique du titre : "Commande SAP" + "Client" + " - " + "Description" $aChanges = $this->ListChanges(); // Projet-Auto : add condition id description change if (array_key_exists('commandesap', $aChanges) || array_key_exists('org_name', $aChanges) || array_key_exists('description', $aChanges) ) { $sSAP = $this->Get('commandesap'); $sClient = $this->Get('org_name'); // Projet-Auto start //$sDescription = $this->Get('description'); $oAttDefDescription = MetaModel::GetAttributeDef('Project', 'description'); $sDescription = $oAttDefDescription->GetAsPlainText($this->Get('description')); // Projet-Auto end $this->Set('title', $sSAP." ".$sClient." - ".$sDescription); } // Projet-Auto start elseif ( array_key_exists('calculated_end_date', $aChanges) ) { $this->Set('end_date', $this->Get('calculated_end_date')); } // Days Calculation $this->ComputeDays(); // Projet-Auto end //ticket R-002250 Update Facturation Status depending on WBS' Facturation Mode $aWbssList = $this->Get('wbss_list'); foreach ($aWbssList as $key => $oWbs) { $aFactModes[] = $oWbs->Get('facturationmode'); } if (is_null($aFactModes)) { $this->Set('statut_factu', 'Non facturé'); } elseif (in_array('total', $aFactModes)) { $this->Set('statut_factu', 'Facturé'); } elseif (in_array('partielle', $aFactModes) && !(in_array('total', $aFactModes))) { $this->Set('statut_factu', 'Facturé partiellement'); } }]]> Get('delivery_billing_mode'); $sMaterialBillingMode = $this->Get('material_billing_mode'); $sMaintenanceAssociee = $this->Get('maintenance_associee'); $sConditionRecette = $this->Get('condition_recette'); $sSubContractor = $this->Get('subcontractor'); if ($sDeliveryBillingMode != 'milestone' && $sAttCode == 'condition_palier' ) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ($sMaterialBillingMode != 'milestone' && $sAttCode == 'material_conditions' ) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( $sMaintenanceAssociee != 'Oui' && ($sAttCode == 'maintenance_type' || $sAttCode == 'maintenance_milestone')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( ($sConditionRecette != 'VSR' && $sConditionRecette != 'VABF+VSR') && ($sAttCode == 'vabf_duration' || $sAttCode == 'vsr_duration')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( $sSubContractor == 'no' && ($sAttCode == 'subcontractor_contact' || $sAttCode == 'additional_subcontractor')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } */ return $iFlags; }]]> Get('delivery_billing_mode'); $sMaterialBillingMode = $this->Get('material_billing_mode'); $sMaintenanceAssociee = $this->Get('maintenance_associee'); $sConditionRecette = $this->Get('condition_recette'); $sSubContractor = $this->Get('subcontractor'); if ($sDeliveryBillingMode != 'milestone' && $sAttCode == 'condition_palier' ) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ($sMaterialBillingMode != 'milestone' && $sAttCode == 'material_conditions' ) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( $sMaintenanceAssociee != 'Oui' && ($sAttCode == 'maintenance_type' || $sAttCode == 'maintenance_milestone')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( ($sConditionRecette != 'VSR' && $sConditionRecette != 'VABF+VSR') && ($sAttCode == 'vabf_duration' || $sAttCode == 'vsr_duration')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } if ( $sSubContractor == 'no' && ($sAttCode == 'subcontractor_contact' || $sAttCode == 'additional_subcontractor')) { //$iFlags |= OPT_ATT_HIDDEN; $iFlags |= OPT_ATT_READONLY; } return $iFlags; }]]> false public LifecycleAction Get('conso_ppme'); $iConsoTW = $this->Get('joursutilises'); $iTermsTaken = ''; $iJoursDispos = ''; $iJoursCommandes = $this->Get('jourscommandes'); $iCDPTaken = $this->Get('cdp_taken'); $iCDPSold = $this->Get('cdp_sold'); // Jours réalisés (terms_taken) $iTermsTaken = $iConsoPPME + $iConsoTW; $this->Set('terms_taken', $iTermsTaken); // Jours disponibles (joursdispos) $iJoursDispos = $iJoursCommandes - $iTermsTaken; $this->Set('joursdispos', $iJoursDispos); // Projet en dépassement ? (critical) : Set Oui if Jours disponibles (joursdispos) strictly inf 0 - else no if( $iJoursDispos >= 0 ) { $this->Set('critical', 'Non'); }else{ $this->Set('critical', 'Oui'); } // Jours CDP restants (cdp_remaining) $iCDPRemaining = $iCDPSold - $iCDPTaken; $this->Set('cdp_remaining', $iCDPRemaining); // Avancement projet fin de mois (%) (month_progress) et Date de fin de la dernière tâche (calculated_end_date) et RAF /*For every WBS : 1. Get individual avancement : Jours vendus (joursvendus) du WBS / Jours commandés (jourscommandes) du Project x % d'avancement (completion) du WBS 2. Put global avancement in Avancement projet fin de mois (%) (month_progress) du Porject : sum individual avancements to get global available 3. */ if(!$this->IsNew()) { $sOQLWBS = "SELECT WBS WHERE project_id = ".$this->GetKey(); $oSearchWBS = DBObjectSearch::FromOQL($sOQLWBS); $oSetWBS = new DBObjectSet($oSearchWBS); $iCount = $oSetWBS->Count(); if ($iCount >= 1) { $iMonthProgress = 0; $iRAF = 0; $dEstimatedEndDate = ''; while ($oWBS = $oSetWBS->Fetch()) { if($iJoursCommandes != 0) { $iIndividualProgress = $oWBS->Get('joursvendus') / $iJoursCommandes * $oWBS->Get('completion') ; $iMonthProgress += $iIndividualProgress; } $iRAFWBS = $oWBS->Get('joursvendus') * ( 100 - $oWBS->Get('completion') ) / 100 ; $iRAF += $iRAFWBS; $dReEstimatedEndDate = $oWBS->Get('re_estimated_end_date'); if ($dEstimatedEndDate == '' || $dEstimatedEndDate < $dReEstimatedEndDate ) { $dEstimatedEndDate = $dReEstimatedEndDate; } } /* Commented after recette - Interdata don't want this calculation for now $this->Set('month_progress',$iMonthProgress);*/ $this->Set('calculated_end_date',$dEstimatedEndDate); // $this->Set('end_date',$dEstimatedEndDate); commented for ticket R-002221, end_date is editable $this->Set('revised_end_date',$dEstimatedEndDate); //must be equal $this->Set('raf',$iRAF); } } // Dépassement détecté ? (warning) : Set Oui if Jours disponibles (joursdispos) strictly inf Reste à faire (JH) (raf) - else no $iRAF = $this->Get('raf'); if( $iJoursDispos >= $iRAF ) { $this->Set('warning', 'Non'); }else{ $this->Set('warning', 'Oui'); } // Avancement projet (%) (avancement_projet) $sDeliveryType = $this->Get('delivery_type'); if ($sDeliveryType == "days_order" && $iJoursCommandes != 0) { $iProjectAvancementProjet = $iTermsTaken / $iJoursCommandes * 100; $this->Set('avancement_projet',$iProjectAvancementProjet); } elseif($sDeliveryType != "days_order" && ($iTermsTaken + $iRAF) != 0 ) { $iProjectAvancementProjet = $iTermsTaken / ($iTermsTaken + $iRAF) * 100; $this->Set('avancement_projet',$iProjectAvancementProjet); } }]]> Set('last_update', time()); $this->Set('creation_date', time()); // I copy end date in revised_end date if this one is null if ($this->Get('revised_end_date') == NULL ) { $this->Set('revised_end_date',$this->Get('end_date')); } // Interdata code // Compute title $sSAP = $this->Get('commandesap'); $sClient = $this->Get('org_name'); $oAttDefDescription = MetaModel::GetAttributeDef('Project', 'description'); $sDescription = $oAttDefDescription->GetAsPlainText($this->Get('description')); $this->Set('title', $sSAP." ".$sClient." - ".$sDescription); // Days Calculation $this->ComputeDays(); }]]> /** * * @author Axelle Bost * modification for R-002130 */ false public Get('end_date')) && $this->Get('start_date') > $this->Get('end_date')) { $this->m_aCheckIssues[] = Dict::Format('Project:Error:EndDateMustBeGreaterThanStartDate'); } if ($this->Get('calculated_end_date') > $this->Get('revised_end_date')) { $this->m_aCheckIssues[] = Dict::Format('Project:Error:ProjectEndDateMustBeGreaterThanWBSEndDate'); } } ]]> false public Overload-DBObject reference true Get('start_date'))) { $this->Set('start_date', time()); } // Prefill description ticket R-002323 $this->Set('description', 'A remplir par le BUILD'); } ]]> 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 10 10 10 20 30 40 50 70 80 110 120 130 140 150 160 170 180 190 200 300 10 20 10 20 30 40 10 10 20 30 40 20 30 20 10 10 20 21 30 32 34 40 50 60 70 80 90 100 110 120 130 140 10 50 60 70 80 90

10 20 30 40 50 60 70 80 90 100 cancelled SetCurrentDate close_date pending_business initiated initiated waiting_for_approval pending_business planned rejected waiting_for_approval pending_business waiting_for_approval ev_init initiated ev_plan planned ev_close closed SetCurrentDate close_date ev_pending attente_client ev_VABF_VSR VABF_VSR ev_close closed SetCurrentDate close_date ev_reexecute executed Set status executed ev_run run_prod ev_plan planned warning ev_monitor monitored ev_plan planned critical ev_execute executed executed ev_execute executed ev_close closed SetCurrentDate close_date ev_monitor monitored executed ev_run run_prod ev_init run_init ev_close closed SetCurrentDate close_date run_init 2 HIGHLIGHT_CLASS_WARNING 1 HIGHLIGHT_CLASS_CRITICAL service_id false Service DEL_AUTO all Service servicesubcategory_id true ServiceSubcategory DEL_AUTO all Sous-catégorie

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change_catalog_id false change_catalog DEL_AUTO all

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bizmodel,searchable false newsletter status status Rédaction published Rédaction false all publication true all date_publication true all objet_publication true all 10 20 30 40 50 60 70 80 90 100 10 20 30 40 50 60 70 80 90 100

10 20 30 40 50 60 10 10 20 30 20 30

10 20 Ticket ev_publication published SetCurrentDate date_publication ev_redaction Rédaction bizmodel,searchable false reclamation status parent_incident_id true Incident DEL_AUTO all status Nouveau En cours de traitement Fermé Nouveau false list all satcli 3 4 true list all team_concerned true Team DEL_AUTO all public_log true all justifie Oui Non false all planaction Oui Non false all planaction2 true all source Ticket COPIL Autre true all 10 20 30 40 50 60 70 80 90 100 110 10 20 30 40 50 60 70 80

10 20 30 40 50 60 70 80 90 100 10 10 20 30 40 20 30 40 50

10 20 30 40 50 Ticket assigned En cours de traitement reassigned En cours de traitement fermer Fermé reopen En cours de traitement email allocated_days true 3 2 all medium gotorun false connectableci_id tenedis_template_id lnkConnectableCIToTenedis_Template 0 0 false

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230

10 20 30 40 50 60 10 20 30 40 50 60 70 10 10 20 30 40 50 60 70 80 90 20 70 10 20 30 10 10 20 30 20 10 30 80 90

10 20 30 40 50 60 70 80 90 100 10 20 30 40 50 60 70 10 10 20 30 40 50 60 70 80 90 100 110 20 110 10 20 30 10 10 20 30 20 10 30 120 130

10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 10 10 20 30 40 50 60 20 100 10 20 30 10 10 20 30 20 10 30 110 120

10 20 30 40 50 60 70 80 10 20 30 40 50 60 70 10 10 20 30 40 50 60 20 90 10 20 30 10 10 20 30 20 10 30 100 110

10 20 30 40 50 60 70 80 10 20 30 40 50 60 70 10 10 20 30 40 50 60 20 90 10 20 30 10 10 20 30 20 10 30 100 110

10 20 30 40 50 60 70 80 10 20 30 40 50 60 70 10 10 20 30 40 50 60 20 90 10 20 30 10 10 20 30 20 10 30 100 110

bizmodel,searchable true tenedis_template customercontract_id tenedis_template_id lnkCustomerContractToTenedis_Template 0 0 false siteinstallation true all version true all commentaireclient true all ram true all cpu true all connectableci_id tenedis_template_id lnkConnectableCIToTenedis_Template 0 0 false ip_idrac true all tenedis_template_id incident_id lnkIncidentToTenedis_Template 0 0 false num_etiquette true all model_id conso_elec model_id co2 designation true all datedebutcontrat true all datefincontrat true all dategarantie true all naturecontrat true all typecontrat true all gestionnaire true all roc true all sous_supervision Oui Non Non false radio_horizontal all nom_operateur true all ref_operateur true all ref_client true all gestion_asset true all sup_status OK WARNNING KO N/A N/A true list all sm_mdp Oui Non Non true radio_horizontal all sm_acces Oui Non Non true radio_horizontal all sm_conf Oui Non Non true radio_horizontal all sm_backup Oui Non Non true radio_horizontal all sm_lastbackup true all 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 500 510 520

10 20 30 40 50 60 70 80 90 100 DatacenterDevice bizmodel,searchable false tenedischassisdcn licenses UPG-TAC32 UPG-TAC24 CLS-TAC00 true all 10 20 30 40 50 60 70 80 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 90 10 10 20 30 40 50 60 70 80 20 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 Tenedis_Template bizmodel,searchable false tenedischassisnpm 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 90 100 20 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 Tenedis_Template bizmodel,searchable false tenedis_cartes 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 Tenedis_Template bizmodel,searchable false tenedis_sfp sfp_vitesse true all type_media Mono Multi true radio_horizontal all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 Tenedis_Template bizmodel,searchable false tenedis_tap tap_ratio true all tap_type Cuivre Mono Multi true radio_horizontal all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 20 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 Tenedis_Template bizmodel,searchable false tenedis_tools tool_mac true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 Tenedis_Template bizmodel,searchable false tenedis_software soft_instance true all licences lic1 lic2 true all architecture SaaS On premise Managed true radio_horizontal all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 Tenedis_Template bizmodel,searchable false tenedis_esu esu_nbre_disque true all esu_taille_disque true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 20 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 Tenedis_Template bizmodel,searchable false tenedis_nonclasse 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 10 10 20 30 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 Tenedis_Template bizmodel,searchable false tenedis_serveur espace_disque true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 90 100 110 20 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 Tenedis_Template bizmodel,searchable false tenedis_cartes_stock status date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 20 10 20 30 40 50 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_chassisdcn_stock status licences UPG-TAC32 UPG-TAC24 CLS-TAC00 true all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 90 10 10 20 30 40 50 60 70 80 20 10 20 30 40 50 60 70 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_chassisnpm_stock status date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 90 100 20 10 20 30 40 50 60 70 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_esu_stock status esu_nbre_disque true all esu_taille_disque true all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 20 10 20 30 40 50 60 70 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_sfp_stock status sfp_vitesse true all type_media Mono Multi true radio_horizontal all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 20 10 20 30 40 50 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_serveur_stock status espace_disque true all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 90 100 110 20 10 20 30 40 50 60 70 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_software_stock status soft_instance true all licences lic1 lic2 true all architecture SaaS On premise Managed true radio_horizontal all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 80 20 10 20 30 40 50 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation ev_indispoasset implementation bizmodel,searchable false tenedis_tap_stock status tap_ratio true all tap_type Cuivre Mono Multi true radio_horizontal all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 20 10 20 30 40 50 60 70 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock ev_indispoasset implementation Reset commentaireclient Reset date_pret Reset date_retour Reset siteinstallation bizmodel,searchable false tenedis_tools_stock status tool_mac true all date_pret true all date_retour true all tarif true all location_mensuelle true all dimensions_et_poids true all 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 10 10 20 30 40 50 60 70 20 10 20 30 40 50 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290

10 20 30 40 Tenedis_Template ev_dispoasset stock ev_indispoasset implementation Reset commentaireclient Reset siteinstallation Reset date_pret Reset date_retour bizmodel,searchable false interdata_assets status interdata_assets_id model_id lnkInterdata_AssetsToModel 0 0 false team_id true Team DEL_AUTO all hostname true all mac true all debit true all debit_internet true all communaute_snmp true all date_mes true all date_vsr true all org_id categorie model_id sparable model_id statut_commande model_id stock_dispo engagement true all org_id parent_id 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

10 20 30 40 50 60 70 80 90 100 110 10 10 20 20 30 10 10 20 30 40 50 60 70 80 90 100 110 120 130 10 10 20 30 40 50 60 70 80 20 20 10 10 20 30 40 50 60 70 80 90 20 30 30 40 50 60 70 80

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 Tenedis_Template RUN gotorun soussup implementation Set sous_supervision Oui RUN production bizmodel,searchable false csc_stock emplacement true all ville true all code_postal true all quantite true all spare_de true all true all etagere A B C D E F G true all 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220

10 20 30 40 50 60 10 10 20 30 40 50 60 70 80 10 20 30

10 20 30 40 50 60 70 80 90 100 110 Tenedis_Template

10 20 30 40 50 60 10 20 30 40 50 10 10 20 30 40 50 60 70 80 90 20 70 10 20 30 10 10 20 80 90

10 20 30 40 50 10 20 30 40 50 10 10 20 30 40 20 60 10 20 30 10 10 20 70 80

customercontract_id tenedis_template_id lnkCustomerContractToTenedis_Template 0 0 false solde_uo true 3 2 all nature_contrat true all type_contrat true all renouvellement true all commercial true all roc true all gestionnaire true all delai true all engagement true all horaires true all contrat_roc Oui Non Non true list all rtc true all lvl_support Bronze Silver Gold Platinum true all

10 20 30 40 50 60 70 80 90 100 110 10 10 20 30 40 50 10 10 20 20 10 20 30 40 30 20 30 40 50 60

10 20 30 40 50 60 70 80 90 100 110 120 10 20 30 40 50 60 70 80 90 100 10 20 30 40 50

10 20 30 40 50 60 70 80 90 10 20 30 40

facturationmode total partielle true list all project_id commandesap wbstype normal facturation normal true list all New to_bill billed New joursvendus 0 false 5 2 all uo 0 true 5 2 all conso_ppme true 6 2 all project_id project_director_id closed Set completion 100 ev_new running billed StartChildWBS Set completion 100 to_bill running false public Overload-DBObject ev_canceled ev_closed Set('end_date', time()); break; } } ]]> /** * Origin : ticket SGISlog R-002250 * Update related Project depending on facturation mode of the WBS, * called AfterDelete and AfterUpdate WBSs * @author Manuel Durand */ false public Custom Get('wbstype') == 'facturation') { $Project_id = $this->Get('project_id'); $oRelatedProject = MetaModel::GetObject('Project', $Project_id); $aWbssList = $oRelatedProject->Get('wbss_list'); foreach ($aWbssList as $key => $oWbs) { $aFactModes[] = $oWbs->Get('facturationmode'); } if (is_null($aFactModes)) { $oRelatedProject->Set('statut_factu', 'Non facturé'); $oRelatedProject->DBUpdate(); } elseif (in_array('total', $aFactModes)) { $oRelatedProject->Set('statut_factu', 'Facturé'); $oRelatedProject->DBUpdate(); } elseif (in_array('partielle', $aFactModes) && !(in_array('total', $aFactModes))) { $oRelatedProject->Set('statut_factu', 'Facturé partiellement'); $oRelatedProject->DBUpdate(); } } }]]> /** * * @author Axelle Bost */ false public WBS_costs_budget(); $aInitialDates = array(); $aInitialDates = $this->SetWBSStartEndDates(); if (MetaModel::IsValidAttCode('WBS','freetime')) { $this->Set('freetime',$aInitialDates['freetime_integer']); } //Im on child, I look for my parents $oParentWBSSet = $this->Get('wbss_parent_list'); if ($oParentWBSSet->Count() > 0) { $oParentWBSSet->Rewind(); $bParentActive=false; while ($oLink = $oParentWBSSet->Fetch()) { $iKey = $oLink->Get('parent_wbs_id'); $oParentWBS = MetaModel::GetObject('WBS', $iKey); if (!in_array($oParentWBS->Get('status'),array('cancel','closed'))) { if ($oParentWBS->Get('re_estimated_end_date') > $this->Get('re_estimated_start_date')) { $this->Set('re_estimated_start_date',$oParentWBS->Get('re_estimated_end_date')); $iNewStartDate = AttributeDateTime::GetAsUnixSeconds($oParentWBS->Get('re_estimated_end_date')); $iEndDate = $iNewStartDate+$this->Get('delay'); $this->Set('re_estimated_end_date',$iEndDate); } $bParentActive=true; } } if ($bParentActive && ($this->Get('status') == 'running')) { $this->ApplyStimulus('ev_pending_parent'); } } else { if ($this->Get('status') == 'pending_parent') { $this->ApplyStimulus('ev_running'); } } //I updated my startdate or enddate (due to parent WBS or not) $aChanges = $this->ListChanges(); if (array_key_exists('re_estimated_start_date', $aChanges) || array_key_exists('re_estimated_end_date', $aChanges)) { $iStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('re_estimated_start_date')); $iEndDate = AttributeDateTime::GetAsUnixSeconds($this->Get('re_estimated_end_date')); $idelay = $iEndDate - $iStartDate; // I update delay to be used in future for calculation $this->Set('delay',$idelay); } // Ticket 2279 update status when completion changes if (array_key_exists('completion', $aChanges)) { if ($this->Get('completion') > 0 && ($this->Get('completion') != 100)) { $this->Set('status', 'running'); } } }]]> /** * * @author Manuel Durand */ false public Custom UpdateRelatedProjectFacturationStatus(); } ]]> /** * * @author Axelle Bost */ false public SetProjectWBScalculated(); $this->SetProjectCalculatedEndDate(); $this->StartChildWBS(); // check my dependant deliverable $sOQLchild = "SELECT WBS AS child JOIN lnkWBSToWBS AS ln ON ln.child_wbs_id=child.id WHERE ln.parent_wbs_id=:parent_wbs AND child.id != :parent_wbs"; $oChildWBSSet = new DBObjectSet(DBObjectSearch::FromOQL($sOQLchild), array(), array('parent_wbs' => $this->GetKey())); $iParentToExclude = $this->GetKey(); while ($oChildWBS = $oChildWBSSet->Fetch()) { if ($oChildWBS->Get('re_estimated_start_date') < $this->Get('re_estimated_end_date')) { $oChildWBS->Set('re_estimated_start_date',$this->Get('re_estimated_end_date')); $iNewStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('re_estimated_end_date')); $iEndDate = $iNewStartDate+$oChildWBS->Get('delay'); $oChildWBS->Set('re_estimated_end_date',$iEndDate); $oChildWBS->DBUpdate(); //I postpone end date of my dependant deliverable } } // R-002250, Update Project Facturation Status with Facturation WBS mode $this->UpdateRelatedProjectFacturationStatus(); }]]> /** * * @author Axelle Bost * @editor Cédric Gaultier - See R-030292 & R-030480 & R-032962 */ false public Get('project_id'); if($iProjectId>0) { //test in order to escape this step for cloning operation $sOQLWBS = "SELECT WBS WHERE project_id = :project AND status NOT IN ('cancel')"; $oWBSSet = new CMDBObjectSet(DBObjectSearch::FromOQL($sOQLWBS), array(), array('project' => $iProjectId)); $iWBSCosts = 0; $iWBSConsoUO = 0; $iWBSAvancement = 0; while ($oWBS = $oWBSSet->Fetch()) { $iWBSCosts += $oWBS->Get('wbs_cost'); $iWBSConsoUO += $oWBS->Get('uo'); $iWBSAvancement += (($oWBS->Get('completion'))*($oWBS->Get('joursvendus'))/100); } $oProject = MetaModel::GetObject('Project', $iProjectId, false); $iProjectsoldeUO = (($oProject->Get('uo_commande'))-$iWBSConsoUO); // Projet-Auto start - remain st status part with new calculation // With ComputeDays, you set these fields /* Jours réalisés (terms_taken) Jours disponibles (joursdispos) Reste à faire (JH) (raf) Projet en dépassement ? (critical) : Set Oui if Jours disponibles (joursdispos) strictly inf 0 - else no Dépassement détecté ? (warning) : Set Oui if Jours disponibles (joursdispos) strictly inf Reste à faire (JH) (raf) - else no Jours CDP restants (cdp_remaining) Avancement projet (%) (avancement_projet) Avancement projet fin de mois (%) (month_progress) et Date de fin de la dernière tâche (calculated_end_date)*/ $oProject->ComputeDays(); // Remain this part for set status $sProjectStatus = $oProject->Get('status'); // ticket R-002355, ne pas changer le statut du projet s'il est closed, monitored ou VABF_VSR // ticket R-002397 : add 'attente_client' to authorized statuses $aAuthorizedStatuses = ["closed", "VABF_VSR","monitored", "attente_client"]; $iProjectpool = $oProject->Get('pool'); $iProjectjourscommandes = $oProject->Get('jourscommandes'); $iProjectjoursutilises = $oProject->Get('joursutilises'); $iProjectconsoppme = $oProject->Get('conso_ppme'); $iProjectjoursdispos = $iProjectjourscommandes-$iProjectjoursutilises-$iProjectconsoppme; $iProjectraf = ($iProjectjourscommandes-$iProjectconsoppme-$iProjectjoursutilises); if(!in_array($sProjectStatus, $aAuthorizedStatuses)) { if ($iProjectraf <= $iProjectjoursdispos) { $oProject->Set('status','executed'); } if (($iProjectraf > $iProjectjoursdispos) AND (($iProjectjoursutilises+$iProjectconsoppme) <= $iProjectjourscommandes)) { $oProject->Set('status','warning'); } if (($iProjectjoursutilises+$iProjectconsoppme) > $iProjectjourscommandes) { $oProject->Set('status','alert'); } } // Projet-Auto end $oProject->Set('wbs_cost',$iWBSCosts); $oProject->Set('uo_solde',$iProjectsoldeUO); $oProject->DBUpdate(); } }]]> WBS_costs_budget(); $this->SetProjectWBScalculated(); $aInitialDates = array(); $aInitialDates = $this->SetWBSStartEndDates(); if (MetaModel::IsValidAttCode('WBS','freetime')) { $this->Set('freetime',$aInitialDates['freetime_integer']); } // I copy start date in estimate_start date if ($this->Get('re_estimated_start_date') == NULL ) { $this->Set('re_estimated_start_date',$this->Get('start_date')); } // I copy end date in estimate_end date if ($this->Get('re_estimated_end_date') == NULL ) { $this->Set('re_estimated_end_date',$this->Get('end_date')); } // I set delay to be used in future for calculation $this->Set('delay',$aInitialDates['delay']); //INTERDATA code $status = $this->Get('status'); if($status == 'to_bill') { $this->Set('start_date',time()); } } ]]> /** * * @author Axelle Bost */ false public SetProjectCompletion(); //Im on child, I look for my parents $sOQL = "SELECT WBS AS parent JOIN lnkWBSToWBS AS ln ON ln.parent_wbs_id=parent.id WHERE ln.child_wbs_id=:child_wbs AND parent.status NOT IN ('closed','cancel')"; $oParentWBSSet = new DBObjectSet(DBObjectSearch::FromOQL($sOQL), array('re_estimated_end_date' => false), array('child_wbs' => $this->GetKey())); if ($oParentWBSSet->Count() > 0) { while ($oParentWBS = $oParentWBSSet->Fetch()) { if ($oParentWBS->Get('re_estimated_end_date') > $this->Get('re_estimated_start_date')) { $this->Set('re_estimated_start_date',$oParentWBS->Get('re_estimated_end_date')); $iNewStartDate = AttributeDateTime::GetAsUnixSeconds($oParentWBS->Get('re_estimated_end_date')); $iEndDate = $iNewStartDate+$this->Get('delay'); $this->Set('re_estimated_end_date',$iEndDate); } } $this->ApplyStimulus('ev_pending_parent'); $this->DBUpdate(); } $this->SetProjectCalculatedEndDate(); // Synairgis Code // Ticket R-002250 Update Project's Facturation Status depending on the WBS' facturation mode if ($this->Get('wbstype') == 'facturation') { $Project_id = $this->Get('project_id'); $oRelatedProject = MetaModel::GetObject('Project', $Project_id); $statutFactu = $oRelatedProject->Get('statut_factu'); $FactMode = $this->Get('facturationmode'); if ($statutFactu !== 'Facturé') { if ($FactMode == 'total') { $oRelatedProject->Set('statut_factu', 'Facturé'); $oRelatedProject->DBUpdate(); } elseif ($FactMode == 'partielle') { $oRelatedProject->Set('statut_factu', 'Facturé partiellement'); $oRelatedProject->DBUpdate(); } } } } ]]> Get('end_date'))) { if ( $this->Get('status') != 'to_bill' && (($this->Get('start_date') > $this->Get('end_date')) ) ) { $this->m_aCheckIssues[] = Dict::Format('Project:Error:EndDateMustBeGreaterThanStartDate'); } } if(!is_null($this->Get('re_estimated_end_date'))) { if ( $this->Get('status') != 'to_bill' && ($this->Get('re_estimated_start_date') > $this->Get('re_estimated_end_date'))) { $this->m_aCheckIssues[] = Dict::Format('Project:Error:EndDateMustBeGreaterThanStartDate'); } } $oParentWBSSet = $this->Get('wbss_parent_list'); if ($oParentWBSSet->Count() > 0) { $oParentWBSSet->Rewind(); while ($oLink = $oParentWBSSet->Fetch()) { $iKey = $oLink->Get('parent_wbs_id'); if ($this->GetKey() == $iKey) { $this->m_aCheckIssues[] = Dict::Format('WBS:Error:ParentCantBeChildren'); } } } if ($this->Get('wbs_owner_id') != '') { $sOQLStakeholders = "SELECT lnkContactToTicket AS l1 JOIN Project AS p ON l1.ticket_id=p.id WHERE p.id= :project_id AND l1.contact_id= :owner_id"; $oOQLStakeholdersSet = new CMDBObjectSet(DBObjectSearch::FromOQL($sOQLStakeholders), array(), array('owner_id' => $this->Get('wbs_owner_id'), 'project_id' => $this->Get('project_id'))); $iContactFound = $oOQLStakeholdersSet->Count(); if ($iContactFound == 0) { $this->m_aCheckWarnings[] = Dict::Format('Class:WBS/Error:Contactnotfound',$this->Get('wbs_owner_id_friendlyname')); } } } ]]>

10 15 17 20 22 25 30 40 70 10 10 10 20 30 40 10 10 20 30 40 50 20 20 30 40 50

bizmodel false lnkcustomercontracttotenedis_template 1 tenedis_template_id false Tenedis_Template DEL_AUTO customercontract_id false CustomerContract DEL_AUTO 10 20 10 20

10 20

cmdbAbstractObject bizmodel false lnkconnectablecitotenedis_template 1 tenedis_template_id false Tenedis_Template DEL_AUTO connectableci_id false ConnectableCI DEL_AUTO 10 20 10 20

10 20

cmdbAbstractObject bizmodel false lnkcsc_stocktomodel 1 model_id false Model DEL_AUTO csc_stock_id false CSC_Stock DEL_AUTO 10 10

10

cmdbAbstractObject bizmodel false lnkincidenttomodel 1 model_id false Model DEL_AUTO incident_id false Incident DEL_AUTO 10 20 10 20

10 20

cmdbAbstractObject bizmodel,searchable false change_catalog titre false all description false all document_id change_catalog_id lnkDocumentTochange_catalog 0 0 false 10 20

10 20 30

10 cmdbAbstractObject bizmodel false lnkdocumenttochange_catalog 1 change_catalog_id false change_catalog DEL_AUTO document_id false Document DEL_AUTO 10 20 10 20

10 20

cmdbAbstractObject 1 37 36 38 35 9 5 6 9 4 7 8 10 11 32 31 34 7 Delivery 33 ADV 2 SELECT `Interdata_Assets` WHERE `status` = 'production' 1 bulletin 51 Newsletter Newsletter UR_ACTION_MODIFY 0 bulletin 52 SELECT Newsletter 1 Newsletter UR_ACTION_READ 0 ADV 1 SELECT `CustomerContract` FROM CustomerContract AS `CustomerContract` WHERE ((`CustomerContract`.`status` = 'production') AND (`CustomerContract`.`name` LIKE '%~%')) 1 Delivery 2 SELECT `Project` FROM Project AS `Project` WHERE (`Project`.`status` IN ('executed', 'alert', 'warning')) AND commandesap != 811210014 1 Project UR_ACTION_BULK_READ 0 Delivery 10 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`status` IN ('executed', 'alert', 'warning')) AND (`Project`.`type` = 'Delivery')) 1 Delivery 8 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`status` IN ('executed', 'alert', 'warning')) AND (`Project`.`delivery_type` = 'days_order')) 1 Delivery 7 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`status` IN ('executed', 'alert', 'warning')) AND (`Project`.`delivery_type` != 'days_order')) AND commandesap != 811210014 1 Delivery 3 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`commandesap` != 811210014) AND (`Project`.`status` = 'warning')) 1 Delivery 4 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`commandesap` != 811210014) AND (`Project`.`status` = 'alert')) 1 Delivery 5 SELECT `Project` FROM Project AS `Project` WHERE (((`Project`.`commandesap` != 811210014) AND (`Project`.`status` IN ('executed', 'alert', 'warning'))) AND (`Project`.`warning` = 'Oui')) 1 Delivery 6 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`commandesap` != 811210014) AND (`Project`.`status` = 'monitored')) 1 WelcomeMenu 1 DashboardLayoutThreeCols itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 1 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 2 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count attribute desc 3 20 itop-datacenter-mgmt/images/power-connection.png 4 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count attribute asc 5 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0')AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count attribute asc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count attribute desc 9 10 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count attribute desc 11 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count attribute desc 12 10 itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 13 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:month count attribute asc 14 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) start_date:month count attribute asc 15 0 16 0 17 0 4 3 6 2 Delivery 0 SELECT `Project` FROM Project AS `Project` WHERE (`Project`.`status` IN ('planned', 'initiated')) 1 CSC 3 SELECT `Project` FROM Project AS `Project` WHERE ((`Project`.`team_id` IN ('2', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Project`.`status` NOT IN ('VABF_VSR', 'cancelled', 'closed'))) 1 SuiviROC 4 SELECT `Project` FROM Project AS `Project` WHERE (`Project`.`status` IN ('planned', 'initiated')) 1 0 Project UR_ACTION_MODIFY reclam 8 Reclamation reclam 9 SELECT Reclamation WHERE status IN ('Nouveau', 'En cours de traitement') 1 reclam 10 SELECT Reclamation WHERE status = 'Fermé' 1 csc_suivi_maj 5 DashboardLayoutThreeCols SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count 20 10 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224','220','378')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 30 20 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378')) status dispatched,pending,assigned,updated,new,redispatched 40 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378')) priority count 60 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) agent_id count attribute desc 70 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 80 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224','220','378')) service_id count 90 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224','220','378')) agent_id count attribute CSC 2 DashboardLayoutTwoCols Incidents non traités SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224','220','378')) status dispatched,updated,new,redispatched 20 10 Demandes non traitées SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','226','227','231','20','224','220','378')) status dispatched,updated,new,redispatched 30 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) team_id count function 40 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) team_id count function 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378')) team_id count function 60 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224','220','378')) team_id count function 70 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count 80 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) user_satisfaction count CSC 5 DashboardLayoutThreeCols 20 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) start_date:month count 30 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) start_date:month count 40 10 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count attribute asc 60 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) user_satisfaction count attribute desc 70 10 80 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) sla_tto_passed count sla_tto_passed attribute asc 90 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) sla_tto_passed count sla_tto_passed attribute desc 100 10 110 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) sla_ttr_passed count sla_ttr_passed attribute desc 120 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) sla_ttr_passed count sla_ttr_passed attribute desc csc_suivi_maj 3 DashboardLayoutThreeCols SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12','17', '18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 1 0 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 2 0 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) status dispatched,pending,assigned,updated,new,redispatched 3 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('2', '2307', '13'))AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) agent_id count attribute desc 6 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) service_id count 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) agent_id count attribute csc_suivi_maj 4 DashboardLayoutThreeCols SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 1 0 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '994') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 2 0 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '994') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','226','227','231','20','224')) status dispatched,pending,assigned,updated,new,redispatched 3 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '994') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '994') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '994') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) agent_id count attribute desc 6 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '994') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '994') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224')) service_id count 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '994') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224')) agent_id count attribute csc_suivi_maj 6 DashboardLayoutThreeCols SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 1 0 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 2 0 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) status dispatched,pending,assigned,updated,new,redispatched 3 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) agent_id count attribute desc 6 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) service_id count 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) agent_id count attribute csc_suivi_maj 7 DashboardLayoutThreeCols SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 1 0 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 2 0 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) status dispatched,pending,assigned,updated,new,redispatched 3 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) agent_id count attribute desc 6 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) service_id count 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) agent_id count attribute Reporting_CSC 0 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) start_date:month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12','17', '18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 21 10 31 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count 41 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count Reporting_CSC 1 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224')) start_date:month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 21 10 31 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count 41 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count Reporting_CSC 2 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) start_date:month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) start_date:month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378')) sla_ttr_passed count sla_ttr_passed attribute desc 21 10 31 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) close_date:month count 41 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) close_date:month count Reporting_CSC 3 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) start_date:month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 21 10 31 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0') AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count 41 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count Reporting_CSC 4 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= '2023-01-01 00:00:00') AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) start_date:month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00') AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 21 10 31 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0') AND (`Incident`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count 41 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) close_date:month count CSC 4 DashboardLayoutThreeCols itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png 1 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`start_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) start_date:day_of_month count 2 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`start_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) start_date:day_of_month count 3 0 itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count attribute asc 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count attribute desc 6 0 itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg 7 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count sla_tto_passed attribute asc 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count sla_tto_passed attribute desc 9 0 itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png 10 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc 11 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count sla_ttr_passed attribute desc CSC_monthly 9 DashboardLayoutTwoCols 20 10 30 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 40 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12','17', '18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 60 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 70 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 80 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 90 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`team_id` = '2027') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 100 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 110 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY)))AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 120 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33')) AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count CSC_monthly 10 DashboardLayoutThreeCols 20 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`team_id` IN ('2', '2307', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count 30 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('2', '2307', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count 40 10 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) tto count 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count 60 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '994') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count 70 10 80 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0','3','1698')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count 90 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0','3','1698')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count 100 10 110 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2027') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count 120 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` = '2027') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count 130 10 140 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_tto_passed count 20 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) sla_ttr_passed count 150 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_tto_passed count 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) sla_ttr_passed count CSC 1 DashboardLayoutTwoCols 20 10 30 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`user_satisfaction` IN ('2', '1')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) team_id count function 40 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`user_satisfaction` IN ('2', '1')) AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) team_id count function 50 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`Incident`.`user_satisfaction` IN ('2', '1')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) agent_id count function 60 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= (DATE_SUB(NOW(), INTERVAL 31 DAY))) AND (`UserRequest`.`user_satisfaction` IN ('2', '1')) AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) agent_id count function ADV 3 SELECT CSC_Stock 1 Commerce 0 DashboardLayoutTwoCols SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 1 20 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) user_satisfaction count 2 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) team_id count function 3 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) team_id count function 4 10 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 10 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) priority count 6 20 SELECT `CustomerContract` FROM CustomerContract AS `CustomerContract` WHERE ((`CustomerContract`.`status` = 'production') AND (`CustomerContract`.`name` LIKE '%~%')) false 7 20 SELECT `Tenedis_Template` FROM Tenedis_Template AS `Tenedis_Template` WHERE ((`Tenedis_Template`.`finalclass` = 'Interdata_Assets') AND (`Tenedis_Template`.`status` = 'production')) false csc_suivi_maj 2 DashboardLayoutTwoCols Incidents non traités SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13'))AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224','220','378')) status dispatched,updated,new,redispatched 1 0 Demandes non traitées SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` NOT IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','226','227','231','20','224','220','378')) status dispatched,updated,new,redispatched 2 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) team_id count function 3 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` NOT IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) team_id count function 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378')) team_id count function 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` NOT IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224','220','378')) team_id count function 6 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`categorie` NOT IN ('Gold','Platinum')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) user_satisfaction count csc_suivi_maj 1 DashboardLayoutTwoCols Incidents non traités SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`categorie` IN ('Gold','Platinum')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224','220','378')) status dispatched,updated,new,redispatched 1 0 Demandes non traitées SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','226','227','231','20','224','220','378')) status dispatched,updated,new,redispatched 2 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`categorie` IN ('Gold','Platinum')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) team_id count function 3 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) team_id count function 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND (`Incident`.`categorie` IN ('Gold','Platinum')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378')) team_id count function 5 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND (`UserRequest`.`categorie` IN ('Gold','Platinum')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224','220','378')) team_id count function 6 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`categorie` IN ('Gold','Platinum')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) user_satisfaction count 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`categorie` IN ('Gold','Platinum')) AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33')) AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) user_satisfaction count ADV 4 SELECT change_catalog 1 ADV 21 DashboardLayoutOneCol Brick:Portal:Interdata_Assets:Title+ fas fa-hdd fa-2x true 1 1 2 full

Organization

Interdata_Assets

{{'Project:GeneralInfo'|dict_s}}

{{'Project:Dates'|dict_s}} & {{'Ticket:date'|dict_s}}