DashboardLayoutThreeCols
true
300
|
0
10
IPM - Satisfaction Client (demandes)
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`close_date` >= '2024-01-01 00:00:00')
AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33'))
AND (`UserRequest`.`team_id` = '994')
user_satisfaction
count
|
1
0
Incidents
Ouverts
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` = '994')
AND (`Incident`.`parent_incident_id` = '0')
status
dispatched,pending,pendingprovider,assigned,updated,new,redispatched
|
2
0
Demandes
Ouvertes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` = '994')
AND (`UserRequest`.`parent_request_id` = '0')
status
dispatched,pending,assigned,updated,new,redispatched
|
3
0
Incidents à traiter en urgence
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` = '994')
AND (`Incident`.`parent_incident_id` = '0')
AND ((`Incident`.`priority` = '1')
OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched'))
OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))
OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))))
priority
count
attribute
desc
|
4
0
Incidents ouverts
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` = '994')
AND (`Incident`.`parent_incident_id` = '0')
priority
count
|
5
0
Répartition des incidents
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` = '994')
AND (`Incident`.`parent_incident_id` = '0')
agent_id
count
attribute
desc
|
6
0
Demandes à traiter en urgence
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` = '994')
AND (`UserRequest`.`parent_request_id` = '0')
AND ((`UserRequest`.`priority` = '1')
OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched'))
OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))))
priority
count
attribute
desc
|
7
0
Demandes ouvertes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` = '994')
AND (`UserRequest`.`parent_request_id` = '0')
service_id
count
|
8
0
Répartition des demandes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` = '994')
AND (`UserRequest`.`parent_request_id` = '0')
agent_id
count
attribute
|