DashboardLayoutThreeCols
false
300
|
0
0
Nouveaux tickets
itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png
|
1
0
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`start_date` >= '2023-01-01 00:00:00')
AND (`Incident`.`team_id` = '2028')
AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
start_date:month
count
|
2
0
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`start_date` >= '2023-01-01 00:00:00')
AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))
AND (`UserRequest`.`team_id` = '2028')
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224'))
start_date:month
count
|
3
0
Satisfaction Client
itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg
|
4
0
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` = '2028') AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
user_satisfaction
count
attribute
asc
|
5
0
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`close_date` >= '2023-01-01 00:00:00')
AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '18', '22','32','33'))
AND (`UserRequest`.`team_id` = '2028')
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224'))
user_satisfaction
count
attribute
desc
|
6
0
SLA de Prise en Charge dépassé ?
itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg
|
7
0
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`close_date` >= '2023-01-01 00:00:00')
AND (`Incident`.`team_id` = '2028')
AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
sla_tto_passed
count
sla_tto_passed
attribute
asc
|
8
0
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` = '2028') AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224'))
sla_tto_passed
count
sla_tto_passed
attribute
desc
|
9
0
SLA de résolution/traitement dépassé ?
itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png
|
10
0
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
sla_ttr_passed
count
sla_ttr_passed
attribute
desc
|
11
0
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224'))
sla_ttr_passed
count
sla_ttr_passed
attribute
desc
|
21
10
Productivité
itop-welcome-itil/images/power-connection_053d38b03af406bc2fbd82d7f8146162.png
|
31
10
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0') AND (`Incident`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
close_date:month
count
|
41
10
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00')AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` = '2028') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224'))
close_date:month
count
|