DashboardLayoutThreeCols SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2024-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND ((`Incident`.`team_id` = '2027') OR (`Incident`.`team_id` = '2028')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) user_satisfaction count 1 0 Ouverts SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND ((`Incident`.`team_id` = '2027') OR (`Incident`.`team_id` = '2028')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224')) status dispatched,pending,pendingprovider,assigned,updated,new,redispatched 2 0 Ouvertes SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND ((`UserRequest`.`team_id` = '2027') OR (`UserRequest`.`team_id` = '2028')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) status dispatched,pending,assigned,updated,new,redispatched 3 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND ((`Incident`.`team_id` = '2027') OR (`Incident`.`team_id` = '2028')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224')) AND ((`Incident`.`priority` = '1') OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched')) OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))) OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))) priority count attribute desc 4 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND ((`Incident`.`team_id` = '2027') OR (`Incident`.`team_id` = '2028')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224')) priority count 5 0 SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`status` NOT IN ('closed', 'resolved')) AND ((`Incident`.`team_id` = '2027') OR (`Incident`.`team_id` = '2028')) AND (`Incident`.`parent_incident_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) agent_id count attribute desc 6 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND ((`UserRequest`.`team_id` = '2027') OR (`UserRequest`.`team_id` = '2028')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224')) AND ((`UserRequest`.`priority` = '1') OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched')) OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))) priority count attribute desc 7 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND ((`UserRequest`.`team_id` = '2027') OR (`UserRequest`.`team_id` = '2028')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) service_id count 8 0 SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`status` NOT IN ('closed', 'resolved')) AND ((`UserRequest`.`team_id` = '2027') OR (`UserRequest`.`team_id` = '2028')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224')) agent_id count attribute