DashboardLayoutTwoCols <auto_reload> <enabled>false</enabled> <interval>300</interval> </auto_reload> <cells xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <cell id="1"> <rank>10</rank> <dashlets> <dashlet id="1" xsi:type="DashletHeaderStatic"> <rank>10</rank> <title>Incidents itop-welcome-itil/images/applicationservice_481d3d9d8aa794e65ba40ea5d4f727be.png 20 10 Demandes itop-welcome-itil/images/icons8-process-improvement_3888f8a9425b5c324b8142fedaa76cf8.svg 30 10 Retour de client satisfait par équipe SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` < '2027-01-01 00:00:00') AND (`Incident`.`close_date` >= '2026-01-01 00:00:00') AND (`Incident`.`user_satisfaction` IN ('2', '1')) AND (`Incident`.`team_id` IN ('0', '2', '2307', '9339', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) team_id count function 40 20 Retour de client satisfait par équipe SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` < '2027-01-01 00:00:00') AND(`UserRequest`.`close_date` >= '2026-01-01 00:00:00') AND (`UserRequest`.`user_satisfaction` IN ('2', '1')) AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '9339', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) team_id count function 50 10 Retour de client satisfait par agent SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` < '2027-01-01 00:00:00') AND (`Incident`.`close_date` >= '2026-01-01 00:00:00') AND (`Incident`.`user_satisfaction` IN ('2', '1')) AND (`Incident`.`team_id` IN ('0', '2', '9339', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378')) agent_id count function 60 10 Retour de client satisfait par agent SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` < '2027-01-01 00:00:00') AND (`UserRequest`.`close_date` >= '2026-01-01 00:00:00') AND (`UserRequest`.`user_satisfaction` IN ('2', '1')) AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '9339', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378')) agent_id count function