DashboardLayoutThreeCols
true
300
|
0
10
Demandes
Ouvertes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`service_id` = '24') AND (`UserRequest`.`team_id` IN ('0','3','1698'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378'))
status
dispatched,pending,assigned,updated,new,redispatched
|
1
10
Demandes à traiter en urgence
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` IN ('0','3','1698'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`UserRequest`.`service_id` = '24') AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227','231','222','20','224','220','378'))
AND ((`UserRequest`.`priority` = '1')
OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched'))
OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))))
priority
count
attribute
desc
|
2
10
Demandes ouvertes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`service_id` = '24') AND (`UserRequest`.`team_id` IN ('0','3','1698'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','222','225','55','226','227','231','20','224','220','378'))
service_id
count
|