DashboardLayoutTwoCols
false
300
|
10
10
Support
itop-welcome-itil/images/applicationservice_481d3d9d8aa794e65ba40ea5d4f727be.png
Incidents non traités
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` IN ('0', '2', '9164', '2307', '1698', '994', '3', '1894', '9339', '2027', '2028', '13'))
AND (`Incident`.`parent_incident_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','226','227', '222','231','20','224','220','378'))
status
dispatched,updated,new,redispatched
|
20
10
Services Managés
itop-welcome-itil/images/icons8-process-improvement_3888f8a9425b5c324b8142fedaa76cf8.svg
Demandes non traitées
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13', '9339', '9164'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','222','226','227','231','20','224','220','378')) AND (`UserRequest`.`service_id` != '24')
status
dispatched,updated,new,redispatched
|
30
10
Incidents à traiter en urgence !
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '9339', '2028', '13', '9164'))
AND (`Incident`.`parent_incident_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
AND ((`Incident`.`priority` = '1')
OR ((`Incident`.`priority` = '2') AND (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY))))
OR (`Incident`.`status` IN ('updated', 'new', 'dispatched', 'redispatched'))
OR (`Incident`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY)))
OR ((ISNULL(`Incident`.`tto_escalation_deadline`) = 0) AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR ((ISNULL(`Incident`.`ttr_escalation_deadline`) = 0)AND (`Incident`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved'))))
team_id
count
function
|
40
10
Demandes à traiter en urgence !
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`service_id` != '24') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '9339', '2028', '13', '9164'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
AND ((`UserRequest`.`priority` = '1')
OR ((`UserRequest`.`priority` = '2') AND (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 1 DAY)))) OR (`UserRequest`.`status` IN ('new', 'updated', 'dispatched', 'redispatched'))
OR ((ISNULL(`UserRequest`.`tto_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR ((ISNULL(`UserRequest`.`ttr_escalation_deadline`) = 0) AND (`UserRequest`.`status` NOT IN ('pending', 'closed', 'updated', 'resolved')))
OR (`UserRequest`.`last_update` < (DATE_SUB(NOW(), INTERVAL 4 DAY))))
team_id
count
function
|
50
10
Incidents ouverts
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`status` NOT IN ('closed', 'resolved'))
AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '9339', '3', '1894', '2027', '2028', '13', '9164'))
AND (`Incident`.`parent_incident_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','225','222','55','226','227','231','20','224','220','378'))
team_id
count
function
|
60
10
Demandes ouvertes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`status` NOT IN ('closed', 'resolved'))
AND (`UserRequest`.`service_id` != '24') AND (`UserRequest`.`team_id` IN ('0', '2', '9339', '2307', '1698', '994', '3', '1894', '2027', '2028', '13', '9164'))
AND (`UserRequest`.`parent_request_id` = '0')
AND (`Organization1`.`id` NOT IN ('215','1955','222','225','226','227','231','20','224','220','378'))
team_id
count
function
|
70
10
Satisfaction Client - Incidents
SELECT `Incident` FROM Incident AS `Incident`
JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id
JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE (`Incident`.`close_date` >= '2025-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '9339', '3', '1894', '2027', '2028', '13', '9164'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
user_satisfaction
count
|
80
10
Satisfaction Client - Demandes
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`close_date` >= '2025-01-01 00:00:00')
AND (`UserRequest`.`service_id` != '24') AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))
AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '9339', '3', '1894', '2027', '2028', '13', '9164'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
user_satisfaction
count
|