DashboardLayoutThreeCols
false
300
|
10
10
Nouveaux tickets
itop-welcome-itil/images/communication_90109793268989a4709622ad7341c32d.png
|
20
10
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`start_date` >= '2023-01-01 00:00:00')
AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
start_date:month
count
|
30
10
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`start_date` >= '2023-01-01 00:00:00')
AND (`UserRequest`.`service_id` NOT IN ('12', '18'))
AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
start_date:month
count
|
40
10
Satisfaction Client
itop-welcome-itil/images/icons8-checkmark_dc3fb6c14fca203c27f518335039a219.svg
|
50
10
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Incident`.`parent_incident_id` = '0')AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
user_satisfaction
count
attribute
asc
|
60
20
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`UserRequest`.`close_date` >= '2023-01-01 00:00:00')
AND (`UserRequest`.`service_id` NOT IN ('12', '17','18', '22','32','33'))
AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
user_satisfaction
count
attribute
desc
|
70
10
SLA de Prise en Charge dépassé ?
itop-welcome-itil/images/icons8-music-robot_6c44c67b1f291f795f99971f6a550444.svg
|
80
10
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id
WHERE
(`Incident`.`close_date` >= '2023-01-01 00:00:00')
AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13'))
AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
sla_tto_passed
count
sla_tto_passed
attribute
asc
|
90
10
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`UserRequest`.`parent_request_id` = '0') AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
sla_tto_passed
count
sla_tto_passed
attribute
desc
|
100
10
SLA de résolution/traitement dépassé ?
itop-welcome-itil/images/business-process_1414057111c1a7c8218764bda8c67a59.png
|
110
10
Support
SELECT `Incident` FROM Incident AS `Incident` JOIN Organization AS `Organization` ON `Incident`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`Incident`.`close_date` >= '2023-01-01 00:00:00')AND (`Incident`.`parent_incident_id` = '0')AND (`Incident`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','55','222','226','227','231','20','224','220','378'))
sla_ttr_passed
count
sla_ttr_passed
attribute
desc
|
120
10
Services Managés
SELECT `UserRequest` FROM UserRequest AS `UserRequest` JOIN Organization AS `Organization` ON `UserRequest`.org_id = `Organization`.id JOIN Organization AS `Organization1` ON `Organization`.parent_id BELOW `Organization1`.id WHERE (`UserRequest`.`close_date` >= '2023-01-01 00:00:00') AND (`UserRequest`.`service_id` NOT IN ('12', '18'))AND (`UserRequest`.`parent_request_id` = '0') AND (`UserRequest`.`team_id` IN ('0', '2', '2307', '1698', '994', '3', '1894', '2027', '2028', '13')) AND (`Organization1`.`id` NOT IN ('215','1955','225','226','227','231','222','20','224','220','378'))
sla_ttr_passed
count
sla_ttr_passed
attribute
desc
|